You “get what you pay for” when you call the IRS

Koskinen If you’ve ever tried to contact the IRS, only to sit on hold for a half-hour or longer before connecting with a live voice, the most recent news from the head of the IRS won’t make you feel any better.

Internal Revenue Service Commissioner John Koskinen warned that close to half the people trying to reach the IRS by phone might not get through during the upcoming 2015 tax filing season. “Phone service could plummet to 53%,” he told an audience of tax practitioners at the AICPA National Tax Conference in Washington, D.C. this past Tuesday.

Budget cuts are mostly to blame. The House has voted to cut the IRS budget for 2015 by $341 million. That combined with complicated new tax laws, including the (un-)Affordable Care Act, put a larger burden on a reduced IRS staff. “All we can do is try to maximize our services as well as we can; as well as we can is still going to be miserable. You really do get what you pay for,” he said.

Posted in Small Business Success Blog.

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